7 in 10 employers keen on hiring for hybrid roles

In a COVID-19 economy where companies and individuals are compelled to adapt and evolve in a world of disruption, the change in skills required to keep businesses viable is outpacing the talent available. This is evidenced by seven in 10 employers (72%) in Singapore citing difficulty in filling vacant roles in their companies.

In addition, almost all employers (99%) agree that there is a greater need for employees who can take on hybrid roles in order to meet their current business objectives. A large majority of employers (71%) also intend to hire candidates with broader skill sets in the future.

These are some of the key findings in the NTUC LearningHub’s (NTUC LHUB) latest survey conducted to gain industry insights. These were published in the New Normal of Sector Skills report.

To evaluate varying degrees of impact caused by the pandemic on the six major industry clusters, the survey was conducted online in October 2020 with 367 business leaders (senior managers or directors and above) and 567 full-time employees across Modern Services, Manufacturing, Essential Domestic Services, Lifestyle, Built Environment and Trade and Connectivity industry clusters.

In the face of a complex business environment where hybrid roles are in demand, 69% of employees say they have to adopt new skills in their daily work and 71% feel the urgency to upskill and reskill to keep themselves competitive in the job market. The same sentiments apply to employers, where 84% indicate that it was necessary for employees to learn new skills due to changes brought about by COVID-19 to their businesses.

In general, when employers were asked to select the top three most valuable supplementary skills for employees in a hybrid role, the three skills include Effective Communication (57%), Teamwork/Collaboration’ (57%) and Data Analysis (54%).

In terms of industry clusters, employers in Built Environment were the most inclined (90%) towards hiring candidates with broader skill sets for hybrid roles. This was followed closely by those in Trade & Connectivity and Manufacturing industry clusters, where 89% of employers said the same.

Commenting on the findings, NTUC LHUB’s Chairman Eugene Wong said: “In a world where we are in a constant state of change, we cannot remain single-tracked when it comes to our careers. To navigate the new norm and seek out opportunities, it is key to stay informed about the latest jobs and skills in demand, then take action by upskilling for employer-coveted hybrid roles and supplementary skills.

“As the business environment transforms, there will inevitably be shifts in the skills that are in demand. To future-proof your employability, stay open for multiple career pathways by constantly upskilling or even reskilling to remain ready, relevant and resilient in challenging times.”

To download The New Normal of Sector Skill report, visit

NTUC LearningHub

NTUC LearningHub was corporatised in 2004 with the vision of transforming the lifelong employability of working people. It works with both corporate and individual clients to provide learning solutions in areas such as Infocomm Technology, Healthcare, Employability & Literacy, Business Excellence, Workplace Safety & Health, Security, Human Resources and Foreign Worker Training.

NTUC LearningHub has helped over 21,000 organisations and achieved over 2.5 million training places across more than 500 courses with a pool of over 600 certified trainers.

As a Total Learning Solutions provider to organisations, it also forges partnerships and provides a wide range of relevant end-to-end training solutions and works constantly to improve training quality and delivery.

For more information, visit

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